Terms & Condition
Terms & Conditions
Welcome to Melbourne Prime Taxi. By booking or using our services, you agree to the terms and conditions listed below. These terms help ensure a safe, reliable, and comfortable experience for all passengers.
Booking Policy
Melbourne Prime Taxi accepts bookings through phone, website, and other approved booking methods. Customers are responsible for providing correct pickup and destination details when making a reservation.
- Provide accurate booking information.
- Confirm pickup time and location.
- Notify us of any booking changes.
- Advance bookings are recommended for airport travel.
Fare Policy
Our fares are calculated based on the service requested, travel distance, travel time, and applicable charges. Customers will be informed of estimated costs whenever possible.
- Fares may vary depending on journey details.
- Additional charges may apply for toll roads.
- Special services may have separate pricing.
- Payment is required upon trip completion unless agreed otherwise.
Passenger Responsibilities
Passengers are expected to behave respectfully during their journey. Melbourne Prime Taxi reserves the right to refuse service to anyone whose behaviour may affect driver safety or vehicle condition.
- Treat drivers respectfully.
- Follow all safety instructions.
- Avoid damaging the vehicle.
- Keep the vehicle clean during travel.
Airport Transfers
Airport transfer services require accurate flight and travel information. While we make every effort to provide timely pickups, delays caused by airlines or airport operations may affect schedules.
- Share correct flight details.
- Inform us of flight changes when possible.
- Pickup times may adjust due to flight delays.
- Airport waiting charges may apply in some cases.
Cancellations
Customers may cancel bookings before the scheduled pickup time. Cancellation fees may apply depending on the timing of the cancellation and service type.
- Early cancellations may avoid charges.
- Last-minute cancellations may incur fees.
- No-show bookings may be charged.
- Contact us as soon as possible for changes.
Vehicle Availability
Melbourne Prime Taxi works to maintain vehicle availability at all times. However, service availability may vary during peak periods, public holidays, severe weather, or unexpected circumstances.
- Vehicle types depend on availability.
- Delays may occur during busy periods.
- Alternative vehicles may be provided.
- Service areas may vary depending on demand.
Lost Property
Items left inside a vehicle should be reported immediately. We will make reasonable efforts to help recover lost property but cannot guarantee recovery of all items.
- Report lost items quickly.
- Provide trip details when contacting us.
- Collection arrangements may be required.
- Unclaimed items may be disposed of according to policy.
Liability
Melbourne Prime Taxi aims to provide safe and dependable transportation services. We are not responsible for delays, losses, or interruptions caused by events beyond our reasonable control.
- Traffic conditions may affect travel times.
- Weather conditions may impact service.
- Road closures may cause delays.
- External events are beyond our control.
Privacy
Customer information is handled with care and used only for booking, service delivery, and customer support purposes.
- Personal details remain confidential.
- Information is not shared without reason.
- Data is used for service purposes only.
- Privacy is respected at all times.
Contact Us
If you have questions about these Terms & Conditions, please contact Melbourne Prime Taxi. Our team will be happy to assist with any enquiries regarding bookings, services, fares, or policies.